DollarsDirect

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We regret to inform you that DollarsDirect will no longer be operating as of December 31st, 2016. We thank you for being a valued DollarsDirect customer over the years.

Frequently Asked Questions

  • Application process

    Why does DollarsDirect run credit checks during the loan approval process?
    We run credit checks to verify your application information and to help determine the amount of your potential loan.
    Is my information secure?
    Your privacy and security are extremely important to us. We maintain physical, electronic and procedural safeguards that comply with federal regulations covering your personal information. You’re welcome to read our Privacy Policy.
    Do I need to fax or email documents?
    There are some instances where additional proof-of-identity such as a driver’s licence or other identification document may be required due to regulatory requirements or our qualification criteria. For example, we normally require self-employed applicants to fax us bank statements.
    What happens if my loan application contains incorrect information?
    If your loan application contains incorrect information, your loan may be declined.
    What companies do you use for credit checks?
    We run our credit checks through Equifax.
    What if I don’t have perfect credit?
    Even if your credit is not perfect, talk to us. Less-than-perfect credit will not necessarily prevent you from receiving a loan from DollarsDirect. Our friendly representatives will attempt to help you even if you have been turned down by other lenders. If you have defaulted on past transactions, you may be declined for a loan from DollarsDirect.
    Can I cancel my loan?
    Yes, you can cancel your loan within two business days of the issue date without any cost or fees — simply return the principal. To cancel your loan, call Customer Service at 1-866-770-7165 Monday through Friday from 8 AM to 8 PM ET.
  • I still have questions!

    My question wasn’t answered here. Can I contact DollarsDirect directly with my questions?
    You certainly can! Simply call 1-866-770-7165 to speak to a member of our friendly Customer Service team or chat live online from 8 AM to 8 PM ET, Monday through Friday.
  • Tell me more about payday loans

    How does a payday loan work?
    The first step is to fill out our online application. It's easy and fast it takes as little as five minutes! If you need assistance, you can call our Customer Support team at 1-866-770-7165 from 8 AM to 8 PM ET, Monday through Friday. Once your application is submitted, you may be considered for a payday loan of up to $500 as a first time applicant with DollarsDirect. If you apply today, funds may be deposited directly into your bank account the same day (same-day funding at no extra charge). Then, on your due date, the payday loan amount and fee are automatically withdrawn from your bank account, if you have agreed to pre-authorized debit. It’s just that easy!
    How much money can I receive?
    New customers may qualify for up to $500. Your loan amount is determined by the information you provide in your application, including your income, and by your credit history and our qualification criteria. Repeat customers can receive up to $1,500.
    How do I know that my payday loan has been approved?
    Your loan is approved when the funds are deposited into your bank account. You should check your bank account on the funding date shown in your online account to determine whether your loan has been approved and funds have been deposited. The loan status shown in your online account may not be up-to-date until the next business day after funding has been deposited.
    How do I get started?
    You have two quick and easy options. Complete our online application it takes as little as five minutes or call our friendly Customer Service team toll-free at 1-866-770-7165 from 8 AM to 8 PM ET, Monday through Friday to learn more.
    Does it matter how I use my payday loan?
    We encourage you to use your payday loan for emergency expenses and immediate money needs like car repairs, credit card payments or unexpected bills. Check out our Financial Tips for advice on staying on top of your finances.
    What are payday loans?
    Payday loans are borrowed for a short term and used for a variety of immediate money needs like overdue bills, car repairs or credit card payments. From $100 up to $1,500, payday loans are deposited directly into your bank account, and if you agree to pre-authorized debit, paid back (with the loan fee) on your next payday.
    When will my loan be due?
    Your due date will normally be on your next payday that is between eight and 40 days away from the date your loan funds are deposited into your bank account.
    In what provinces are payday loans from DollarsDirect available?
    Currently, DollarsDirect is licensed and operates in Alberta (Licence number: 328918), British Columbia (Licence number: 50546), Ontario (Licence number: 4716861) and Saskatchewan(Licence number: 316211).
    When will the funds be deposited into my bank account?
    If your application is submitted by 1 PM ET Monday through Friday, your funds may be deposited the same day. If you apply on Saturday or Sunday, you may receive your funds as early as Monday. If Monday is a holiday, you’ll receive your funds as early as Wednesday. If you apply on a holiday, you may receive your funds as early as the business day after the holiday. The exact time of funding depends in part on when your bank posts direct deposits to your bank account. If you expect loan funds on a certain day, but do not see them in your bank account, please call our Customer Service team toll-free at 1-866-770-7165.
    Am I eligible for a payday loan from DollarsDirect?
    To be considered for approval, you must:
    • Have an active bank account
    • Be at least 18 years of age
    • Have been employed with the same company long enough to have received at least one payslip
    • Be a resident of Alberta, Ontario, Saskatchewan or British Columbia
  • Updating account information

    How do I update my bank information?
    Simply call our Customer Service team at 1-866-770-7165 from 8 AM to 8 PM ET, Monday through Friday. If your funds have already been deposited into your account, you will need to fax in a copy of a voided cheque or bank statement. Our fax number is 1-877-441-1629.
    Why do I not receive emails from DollarsDirect?
    DollarsDirect sends email notices when you apply for a loan and when your loan is approved. We may send other emails such as payment reminders, payment confirmations, responses to emails you have sent us, information on discounts and promotions, technical emails (e.g., password resets) and updates about our products. You, in turn, depend on receiving these emails from us.
    If you are not receiving emails from us, please read below.
    • The intensity of spam has rendered email more difficult to use. New email filters implemented by internet service providers (ISP) and other technology companies to curb the problem may prevent you from receiving important emails from DollarsDirect.
    • Unless you add us to your address book (or your ISP whitelist), you may have trouble receiving emails from us. That’s because certain spam email filters may incorrectly categorize messages from DollarsDirect as "unsolicited" and redirect them to a junk email folder, or delete them entirely.
    • To ensure you receive important emails from DollarsDirect, please add our email address support@dollarsdirect.ca to your address book or to your spam good list or whitelist.
    How do I change my password or reset my password?
    • To update your password, log into your member account by entering your email address and password. Once there, click on the "Change Password" link and type in a new password. Click the "Submit" button to save your new password. You can now access the site with your new password.
    • To reset your password, click on the "Forgot Password" button under the customer login section. On the next page, enter your email address and click the "Send Password" button. A new password will be emailed to you. Once you log in with your new password, you must update that password. We recommend that you use something familiar to you. Do not share your password with others.
    How do I update my customer profile?
    Log into your member account by entering your email address and password. Once you are logged in, click on the corresponding link under "Account Details" in the "Manage Your Account" section, make the change and click "Update".
  • What are my payment options?

    Can I pay off my loan early?
    Yes. You can pay off your loan any time before your due date without extra fees or penalties. Just call our friendly customer service at 1-866-770-7165 to pay off your loan early.
    How does pre-authorized withdrawal work?
    Pre-authorized withdrawal works just like a paper cheque. Once presented to your bank for payment of your loan, the specified payment amount will be withdrawn from your bank account and sent to DollarsDirect to satisfy the amount due.
    What if I don't have the money in my bank account to pay off the loan?
    You must contact us immediately to set up payment arrangements. If your loan payment is rejected for any reason by your bank, we may initiate collection procedures and you will be prevented from receiving future loans from us until all of your payment obligations are met in full.
    How do I repay my loan?
    We will send an email three days prior to your due date reminding you that your loan is coming due. Your bank account will be automatically debited on the due date, so there’s no need to send payment by mail. If you’re interested in reducing your fee, you can repay your loan early.
    When I pay off my loan, how soon can I receive another loan?
    It normally takes two business days for your payment to clear at the bank. Once the payment clears, we will send you an email receipt stating that your loan has been paid off. You can then request a new loan online at any time by providing us with proof of payment. Apply once your payment clears and the new loan may be deposited into your bank account the same day.
    What if my payment is late?
    If your payment is received after the due date, and the preauthorized debit attempt is dishonoured or the cheque is dishonoured, you will be charged an NSF fee of $20. You may also incur overdraft fees from your bank. The best way to avoid making late payments is to set up pre-authorized withdrawal and have sufficient funds in your bank account on your payment due date. After two failed attempts to debit your checking account, we may initiate collections procedures.
    How do I view my payment information?
    Just log into your DollarsDirect online account! You can also call our Customer Service team at 1-866-770-7165 Monday through Friday from 8 AM to 8 PM ET. They’ll be happy to answer your questions.
    What if I want to send payment information to you?
    For your protection, please do not email or fax any credit card information to our Collections department. Please call us at 1-866-770-8192 if you want to set up alternate payment arrangements.
    Can I refinance my loan?
    No. We do not offer refinances or offer new loans to pay off existing payday loans.
    What are my payment options?
    You have the option to pay by pre-authorized withdrawal or several other methods. The choice is yours.
    • Paying by Pre-Authorized Withdrawal: Pre-authorized withdrawal, or pre-authorized debit (PAD), allows DollarsDirect to withdraw funds from your bank account on your due date at no additional cost to you. Plus, it’s convenient. You don’t have to worry about remembering to send in your payment!
    • Paying by Other Methods: You can also pay by personal cheque, money order, credit card, prepaid card or online through your bank account. Simply call Customer Service at 1-866-770-7165 up to two days before your due date to change your payment method.
  • What will it cost?

    How else can I reduce my loan fee?
    You can reduce your next payday loan fee by $50 when you refer a friend through our Refer-a-Friend program. Check out our Refer-a-Friend page for details.
    If I repay my loan early, will my loan fee be reduced?
    Yes, we will automatically reduce your loan fee according to the number of days that the loan is repaid early.
    What is the fee for my payday loan?
    If you are a resident of Ontario, you will be charged a fee of $21 for every $100 borrowed; if you are a resident of either British Columbia, Saskatchewan or Alberta , you will be charged a fee of $23 for every $100 borrowed. If you have a discount code, you must provide it when you fill out your application to receive the applicable discount on the loan fee.
    Does DollarsDirect charge late fees?
    DollarsDirect may charge you a non-sufficient funds (NSF) fee if we attempt to make a pre-authorized withdrawal from your bank account on your due date and there are not enough funds in your bank account. Your bank may also charge you an NSF fee. Please check with your financial institution for their policy on NSF fees.
†Approval and loan amount subject to qualification criteria. ‡Most applications received by 1 PM ET weekdays only (excluding holidays) and not requiring any additional information or verification will be funded the same day. Applications received at other times or requiring additional information or verification may not be approved and funded until the next business day. §Some applicants may be required to submit additional documentation for identification purposes. ¶DollarsDirect performs traditional credit checks, while still considering applications from those with less-than-perfect credit. Please be advised that DollarsDirect will run your credit report to determine your ability to repay the loan. #British Columbia customers will not receive coupons or discount offers. If you have defaulted on past transactions, you may be declined for a loan. [ON Residents: CNU DollarsDirect Inc. o/a DollarsDirect is a licensed Lender under the Ontario Payday Loans Act, 2008, Licence No. 4716861 issue date: 2015-08-07, expiry date: 2016-08-07, main office: 120 Adelaide Street West, Unit 2105, Toronto, ON M5H 1T1. Educational materials about the payday lending industry, financial planning, the Act and the regulations are available upon request. To view a copy of an educational flyer approved by the Registrar under the Payday Loans Act, click here. Maximum Allowable Cost per $100 Borrowed: $21.00 | Our cost per $100 borrowed: $21.00 | Example: Your $300 loan for 14 days | Amount Advanced $300 | Total Cost of Borrowing: $63 | Total You Repay: $363. This information is required under the Payday Loans Act, 2008. The loan term can be up to 62 days. For a loan of $1,500 the total cost of borrowing would be $315. The total amount you would repay would be $1,815.] Terms and Conditions apply. Payday advances should be used for short-term financial needs only, not as a long-term financial solution. Customers with credit difficulties should seek credit counselling.